An enabling and effective public sector that serves as a single unit for Jordan’s development and citizen well-being.
Explore ComponentsThe Public Sector Modernization Roadmap sets a ten-year path to build an efficient public administration capable of providing quality services to citizens with justice and integrity.
The framework contains seven main components: government services, procedures and digitalization, organizational structure and governance, policy and decision-making, human resources, legislation, and institutional culture and change management.
Detailed reports were drafted for each component with a description of the status quo and the procedures and initiatives required for modernization. These resources are published on the official Public Sector Modernization website.
Implementation is planned across three cumulative phases, so that each stage builds on the achievements of the one before it — supporting Jordan’s broader political, economic and administrative modernization paths.
Human Resources
Procedures & Digitization
Structure & Governance
Institutional Culture
Government Services
Legislation
Roadmap
Explore the hubs of modernization — from human capital and digital procedures to services, legislation and institutional culture — designed to enable an effective public sector for Jordan.
With the desired change to “an enabling and effective public sector that serves as a single unit for Jordan’s development and citizen well-being”, the programme relies on foundational principles that secure lasting success across every modernization hub.
Future ambition is grounded in a deep analysis of Jordan’s public administration, its internal and external challenges, global best practice, and the outputs of the Economic Modernization Vision.
The Vision seeks to achieve 33 strategic goals over the next 10 years under the modernization framework, delivered in three phases so each stage builds cumulatively on the one before.
Updates from the Public Sector Modernization programme.
“It is necessary to accelerate the modernization of the public sector, to reach an efficient public administration capable of providing quality services to citizens with justice and integrity. This is an approach that every official and employee must adhere to.”
“An enabling and effective public sector that serves as a single unit for Jordan’s development and citizen well-being.”
“The Vision for Public Sector Modernization seeks to achieve 33 strategic goals that constitute the roadmap for the next 10 years under the seven components of the modernization framework.”
Kingdom
Service centres across Jordan support citizens with accessible public services — from Amman and Irbid to Aqaba, Madaba, Ma’an and beyond.
Share your question about the Public Sector Modernization Roadmap and we will follow up.
